TSA to attend mhs Resident Involvement Day on 25
November
mhs is inviting residents of our
8000 homes to a special Resident Involvement Day on 25th
November at our head office Broadside, Leviathan Way, Chatham, 10am
– 2.30pm.
The Resident Involvement Day has been
planned by customers to ensure that all residents have the
opportunity to feedback and shape the services that mhs homes
provide.
During the day a representative from
The Tenant Services Authority will also be providing a presentation
about how tenants you can influence and shape the housing standards
of today.
Resident involvement days are an
informal way for tenants and their families to talk to their
landlord about the service they receive.
Katherine Clarke, Resident Involvement
Co-ordinator said, "To understand what issues matter most to
tenants we need to listen to their views. We need ideas and
suggestions from our customers to help us to shape future service
delivery. We will reimburse transportation costs for residents who
do come along and are providing refreshments throughout the
day."
Any residents of mhs homes who would
like to book a place can do so by telephoning Katherine Clark on
01634 354178.
Additional
Information
The Tenant Services authority is a new regulator for affordable
housing which was launched on the 1 December 2008 and took over the
powers of the Housing Corporation. The TSA believes that housing
matters and the access to good quality housing improves the lives
of people. The goal of the TSA is to raise the standard. It has
three roles
To champion what tenants want
To challenge providers (According to research only 1 in 4
tenants nationally get a good deal)
To promote choice.
How are the TSA listening to tenants views?
To understand what issues matter most to tenants, we need to
listen to their views.
So, from January to the end of March 2009, the TSA held the
first part of a nationwide conversation with tenants, going out to
meet them face to face and finding out from them what services they
need and standards they expect. mhs homes customers have
participated in the National Conversation and phase 2 of the
consultation to have their say about Housing Standards.
This autumn, the TSA published a
formal consultation on the detail of plans, and begin implementing
the new regulatory framework next year. While the TSA develop new
ways of working they will continue to regulate using the older
powers of the Housing Corporation, but with an unapologetic focus
on financial viability during these difficult economic times. Once
the TSA have completed the consultation on the new framework, they
will turn on the extra