Tenants welcome forum for over 60's
Customers are getting a real say, and
mhs homes is listening and responding to their needs - that’s the
verdict of the older generation who are living in mhs homes
properties.
mhs has set up an additional resident
forum panel specifically for their older customers. Head of Housing
Charles Brangwin said, "We understand that everybody is different,
we also know that at certain ages throughout your life priorities
can change, so it was important that we set up a forum for older
residents to talk to us to tell us what they need and the
expectations they have regarding the service they would like to
receive from us."
"Over 22% of our customers are over 60
years old and are living very independently. We have regular
contact with residents of our sheltered accommodation however we do
not have regular contact with these other residents. At mhs homes
we feel that it is vital to provide an all round service, and great
customer satisfaction to all of our customers and that we listen to
and understand what is important to them."
At the first meeting, the group named
the forum ‘The Over 60’s Forum’. The group was then joined by
members of the property services team at mhs homes to ask residents
their views about ‘Menu Improvement’ a scheme where tenants can
choose improvements to their homes for a small amount of money
which is added to the rent. Another one of topic’s of the day was
communication, where residents explained that they prefer receive
written information rather than from a phone call.
Kathleen Thomas(72) from Chatham said,
"It was a really good idea to set up this forum. It gave me the
chance to say what I think and be listened to. I can bring up
things I think are important and get answers to the questions I
have. It was also nice to see the mhs homes office and put names to
faces. We also got to meet people from other departments, who
explained in detail the reasons behind many decisions and actions
taken.
mhs homes is planning to hold the
‘Over 60’s forum’ quarterly. The next meet will take place in
December and will be published on this website.