Here are the dates Monday 26th Janaury 10am
-11am, Wednesday 25th February 10am -11am, Thursday 26th
March 2pm - 3pm. Why not come along and join
us? Please telephone 01634
354178 to book your place and for more
information.
Leaseholders Forum
All Leaseholders are invited to a forum to discuss leases
and the service of mhs homes. The last Leaseholder Forum
was held in November 2008. If you wish to take part in the next
forum please telephone 0845 113 3000, or visit
mhs express in Chatham High Street
or email us on customerservice@mhs.org.uk
to book your place and obtain more information.
Residents Groups
Residents in many areas have set up groups to improve
their local area and participate in the management of their homes.
mhs homes will actively support and help residents set up groups in
any way we can.
Repairs Feedback
Customers who have had repairs completed on their rented
properties are either sent a feedback form by post or are
telephoned and asked to complete a short survey.
Consultation
We will talk to you to provide information and to consult where,
for example, maintenance or improvement work is to be carried out
to your home or the neighbourhood in whch you live.
Annual Customer Satisfaction Survey
This year we have asked Priority Research to send a
questionnaire to all of our customers, to ask for feedback about
our services. This gives us the opportunity to measure our
performance and make any improvements, it is therefore
important to mhs homes that as many people as possible complete and
return the forms, which are confidential. All returned
questionnaires will be entered into a £250 prize draw.
Board Representatives
Two tenants are elected each year by other mhs homes customers
to become Board Representatives. They sit on
the Board of Trustees and the Housing Board to give
tenants a voice in the important decisions that affect them.
Details of how to contact your tenant representatives can be found
inside your copy of mhs news, our residents newsletter.
mhs News Editorial panel
Our residents newsletter, mhs news, is produced by
an Editorial Panel made up of residents. mhs news is
delivered to all of our residents 3 times a year in April,
August and December. It enables mhs homes and residents
to share valuable information and advice. We are always
looking for new members to write articles, conduct
interviews or submit ideas for forthcoming editions. The
Editorial panel meetings are held at our Broadside offices, but if
you are unable to attend, ideas and articles can be sent in by post
to The Editor, mhs news, mhs homes, Broadside. Leviathan Way,
Chatham, Kent. ME4 4LL or emailed to involvement@mhs.org.uk.