What is the Tenant Services Authority?
The TSA is the new regulator for homes owned by housing associations and co-ops. It is also responsible for local council and arms length management organisation (ALMO) landlords too.
How the TSA can help you.
The TSA has been listening to tenants across England to help them understand what tenants themselves want to see in the new standards.
TSA New Regulatory Framework for Social Housing
The TSA has published its decision statement on the new regulatory framework which governs social Housing from 1 April 2010.
The six standards in the regulatory framework describe the required outcomes and some speacific expectations to which all providers are expected to comply. The standards are:
- Tenant involvement and empowerment, including customer service, choice and complaints, and understanding and responding to diverse needs
- Home, including quality of accommodation and repairs and maintenance
- Tenancy, including allocations, rents and tenure Neighbourhood and community, including neighbourhood management, local area co-operation and anti-social behaviour
- Value for money
- Governance and financial viability
View the Tenant Involvement - Assessing Landlords Progress report (PDF 1.9KB)
View the New regulatory framework for Housing standards from 1st April 2010 (PDF 1.052 KB)
View the TSA's Tenant Empowerment programme.
View how landlords and Housing Associations are performing in your area
You can contact the Tenant Services Authority on 0845 230 7000 or visit the Tenant Service Authority website at http://www.tenantservicesauthority.org.