Our Performance
The following charts show our performance between April 2010
and June 2010.
Repairs Performance
The speed at which repairs are completed depends on their
priority, mhs homes has set completion times of 24 hours for
emergency repairs, 3 days for urgent repairs and up to 10 or
20 days for routine repairs depending on the category or repair,
for example a new bath would be 10 days and repairs to an internal
door or window would be 20 days.
In addtion to the target times set for the completion of the
repair, mhs homes also sets a target for the number of repairs in
each category that we aim to acheive within these times.
mhs homes aim to complete 98% of emergency repairs
within 24 hours.
mhs homes aims to complete 95% of urgent repairs within
3 days.
mhs homes aims to complete 95% of routine repairs
with 10 or 20 days.
Repairs Satisfaction Rate
To ensure we are providing a quality repairs service and to help
us continue to improve we ask our customers for feedback, once
the repair has been completed.
mhs homes aims to have a customer satisfaction of
96%
Number of Lettings
From April 2010 to the end of June 2010 we have
let 183 properties.
Complaints Performance
At mhs homes we welcome your complaints as they provide us with
valuable feedback on how we are performing and how we can improve
our services to our customers. From April 2010 to the end
of June 2010 we have received 115 complaints.
mhs homes aims to respond to 92% of complaints
within 5 working days
Customer Contact Centres
Here at mhs homes our priority is that enquiries are dealt with
promptly and efficiently. We have two dedicated customer contact
numbers, one for general enquiries and a repairs hotline.
During some busy periods you may have to wait a little longer
for your call to be answered, the chart below shows the number of
calls that have been presented to the centres between April 2010
and June 2010.
