Resident Involvement
Resident involvement and customer consultation is really
important to mhs homes. Your feedback helps us to make sure that
the services we provide directly match your needs.
At mhs homes we aim to provide customers with the methods
and tools to ensure that our 
customers have a leading role to play in shaping and
influencing how services are delivered. Resident Involvement is
about customers voicing their opinions and making suggestions for
service improvement.
To find about Residents Associations and community activities
please view the Residents Association
pages
Menu of Involvement
We have divided our resident involvement options into different
sections dependant on how much of your time will be required so you
get involved at as little or as often as you like.
Low level commitment
- Speakeasy – monthly telephone
surveys
- Surveys - you can
request to be receive a survey by post. telephone or email
- Discussion forums and Customer Consultation
Panels - Meetings held at Broadside at venues in the
local area where you will discuss various topics in a small
group
- Resident Involvement Day
– day where we ask your opinions and you provide feedback on
the service we provide
- Neighbourhood
Walkabouts – join our Housing Officer when they visit your
neighbourhood and help identify any areas that may need our
attention
- Housing Officer
Surgeries – meet with your Housing Officer to discuss any
queries relating to you or your tenancy
- Community Fun Days
- Pizza Club – especially
designed for young customers to chat about how mhs homes can tailor
our services for our younger customers
- Tenant Conferences - Tenant Empowerment training and
advice
- Tenant Services Authority
- have your say about National Housing Standards
Medium Level Commitment
High Level Commitment
- Resident Groups or Associations
- find out information about local groups in your area
- Mystery Shopping – provide
feedback on the services we provide to you
- Estate Champions – help make
your area a more pleasant place to live
- Editorial Panel – write
articles, conduct interviews and decide the content and layout of
the residents newsletter ' mhs news ’
- Customer Scrutiny Panel -
contribute to the development of strategies and plans and
participate in developing a strong tenant partnership with
mhs homes
-
How to apply
To apply for any of the above schemes or for more
information about how to get involved either speak to your Housing
Officer, telephone 0845 113 3000 and ask to speak to Katherine
Clark, visit mhs express in
Chatham High Street or email us on involvement@mhs.org.uk be happy
to help. Alternatively, you can fill out this form.
View Resident Involvement Strategy
the Resident Involvement
Strategy
(PDF 1.43MB)
Website Feedback
Let us know your thoughts of this website via the online feedback form. We will be pleased to
take any of your ideas into consideration.