mhs express
mhs
express
115 High Street
Chatham
Kent
ME4 4DH
0845 1133000 or email customerservice@mhs.org.uk
mhs express which is situated in Chatham High Street (near
to Argos) operates as a 'one stop shop' for all customer
enquiries. Our customer service advisors provide a
friendly face to face service
sixdays a week. mhs express is open Monday to
Saturday, 8.30am to 5pm.
Our Customer Service Advisors
Our highly trained Customer Service Advisors are here to deal
with a wide range of questions and requests related to housing and
the services we provide. The telephone contact team and the staff
at mhs express are one large team of
people who work on rotation basis, so they are the same people who
are your point of contact whether you call by phone or in person at
mhs express. The team is made up of
seventeen highly trained people who will deal with any issues you
may need to talk to us about.They are trained to be able to help
you with just about everything that is part of our service.
The nature of our business requires
that our staff are out of the office dealing with customers for
most of the day, every day. We have therefore trained our Customer
Service Team to enable them to deal with the vast majority of your
queries. When you call our offices the contact team will handle all
enquiries, and calls will not be put through to other departments.
The contact team will deal with your call from start to finish,
they will provide guidance on policy and procedures, will answer
enquiries on allocations, and voids, and resolve rent queries, deal
with complaints, and ensure that our staff members are made aware
of your call and any further work that needs to be
completed.
Our efficient and professional team
will be your ‘first and only’ point of contact for telephone
enquiries in future, which means that your call will not be passed
on to another member of our staff to deal with. We look forward to
working with you on this new service.
The Customer Service Team are waiting
for your call. If you wish to report a repair you should call the
dedicated repair line on 0845 113
3001.